Booking information

Groups

• How do I make a group booking?

Gift Voucher information

• Gift voucher doesn't work
• Can my gift voucher be extended?
• How do I redeem my gift voucher?
• How long is my gift voucher valid for?
• Can I get a refund of my gift voucher?
• How to redeem a gift voucher?

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Passes and membership

• I can't see any available sessions - are you open?
• Do you offer annual passes?
• Do you offer family passes?
• Do you offer passes for locals?

Surfing levels

• Should I book the left or right side of the lake?
• Can I switch sides in the sessions?
• How do I book a surf lesson or surf session?

Pricing

• Why are session prices different throughout the year?

Cancellations, refunds and changes

• What are your terms and conditions?
• Can I cancel my booking?
• What happens if there are adverse weather conditions when I am booked in for a session?