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  2. Booking information

Booking information

Groups

  • How do I make a group booking?

Gift Voucher information

  • Gift voucher doesn't work
  • Can my gift voucher be extended?
  • How do I redeem my gift voucher?
  • How long is my gift voucher valid for?
  • Can I get a refund of my gift voucher?
  • How to redeem a gift voucher?
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Passes and membership

  • I can't see any available sessions - are you open?
  • Do you offer annual passes?
  • Do you offer family passes?
  • Do you offer passes for locals?

Surfing levels

  • Should I book the left or right side of the lake?
  • Can I switch sides in the sessions?
  • How do I book a surf lesson or surf session?

Pricing

  • Why are session prices different throughout the year?

Cancellations, refunds and changes

  • What are your terms and conditions?
  • Can I cancel my booking?
  • What happens if there are adverse weather conditions when I am booked in for a session?

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