Booking information

Passes and membership

• How does the person I'm gifting redeem their surf bundle?
• When does my surf Bundle expire?
• What is included in Early Rider?
• I live 3 miles from site - can I get a Locals Pass?
• How do I get my Locals Pass?
• Can I use my pass to buy surf slots for my friends?

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Surfing levels

• Should I book the left or right side of the lake?
• Can I switch sides in the sessions?
• How do I book a surf lesson or surf session?

Crowdfunder

• I paid for a pre-opening surf as part of the Crowdfunder campaign - how do I claim this?
• I paid for a membership as part of the Crowdfunder campaign - how do I claim this? When will I get my pre-opening surf?
• How do I access my Crowdfunder account?

Pricing

• Why has the pricing increased for summer?
• What are the price differences between low, medium and high season? And when are these seasons?
• Can I pay in instalments?
• I want to make a group / corporate booking 6 months ahead/next year. How do I do this?

Cancellations, refunds and changes

• Can I cancel my booking?