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Booking information

Discounts

  • Are there any discount codes running?
  • Do you offer a Blue Light, NHS or Student Discount?
  • Can I get a discount if I book another session on the same day?
  • Where do I enter my discount code?

Technical assistance

  • I forgot the password of my account
  • How Do I Clear My Basket?
  • Why am I seeing “An error occurred. Please contact customer service”?
  • What should I do if I’m experiencing a technical issue or the website is down?

Groups

  • Do You Offer Parties?
  • What group booking options are available?

Gift Voucher information

  • How do I redeem a Virgin Experience or other third-party gift voucher at The Wave?
  • Can I use a gift voucher for a lesson?
  • Can I use a promo code on a gift voucher?
  • Gift voucher doesn't work
  • Can my gift voucher be extended?
  • How do I redeem my gift voucher?
See all 12 articles

Passes

  • I can't see any available sessions - are you open?
  • Do you offer annual passes?
  • Do you offer family passes?
  • Do you offer passes for locals?

Surfing levels

  • Should I book the left or right side of the lake?
  • Can I switch sides in the sessions?
  • How do I book a surf lesson or surf session?

Pricing

  • What age is considered an adult for pricing at The Wave?
  • Why are session prices different throughout the year?

Cancellations, refunds and changes

  • Do you issue refunds?
  • If we are late for a session, can we reschedule?
  • How can I check my booking at The Wave?
  • Can I Change the Name of the Surfer on My Booking?
  • What are your terms and conditions?
  • Can I cancel my booking?
See all 7 articles

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