Booking information

Discounts

• Are there any discount codes running?
• Do you offer a Blue Light, NHS or Student Discount?
• Can I get a discount if I book another session on the same day?
• Where do I enter my discount code?

Technical assistance

• I forgot the password of my account
• How Do I Clear My Basket?
• Why am I seeing “An error occurred. Please contact customer service”?
• What should I do if I’m experiencing a technical issue or the website is down?

Groups

• Do You Offer Parties?
• What group booking options are available?

Gift Voucher information

• How do I redeem a Virgin Experience or other third-party gift voucher at The Wave?
• Can I use a gift voucher for a lesson?
• Can I use a promo code on a gift voucher?
• Gift voucher doesn't work
• Can my gift voucher be extended?
• How do I redeem my gift voucher?

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Passes

• I can't see any available sessions - are you open?
• Do you offer annual passes?
• Do you offer family passes?
• Do you offer passes for locals?

Surfing levels

• Should I book the left or right side of the lake?
• Can I switch sides in the sessions?
• How do I book a surf lesson or surf session?

Pricing

• What age is considered an adult for pricing at The Wave?
• Why are session prices different throughout the year?

Cancellations, refunds and changes

• Do you issue refunds?
• If we are late for a session, can we reschedule?
• How can I check my booking at The Wave?
• Can I Change the Name of the Surfer on My Booking?
• What are your terms and conditions?
• Can I cancel my booking?

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