In the event of lightning or other major weather occurrences, we will ask everyone in the lake to leave to ensure the safety of everyone. If your session is cut short, we will provide a refund based on how long you were in the water. However, a session that has lasted 45 minutes or more is considered complete and no refund will be given.
The most likely reason that we would not be able to deliver your session is due to high winds, in this case we would try and give you as much notice as possible and in the first instance we would try and move your booking or give you a voucher to come again on a different date.
In the event of failure to deliver any activity, a full or partial refund using the original method of payment or rearrangement of the session will be made. We do not accept any responsibility for any consequential losses or out-of-pocket expenses or costs incurred as a result of cancellation. If traveling from afar we recommend all participants have valid travel insurance.
If you have any concerns please email hello@thewave.com or keep an eye on our social media