If you need to change or cancel your booking for any reason, please contact the Customer Services Team. Your cancellation rights vary depending on how much notice you give us of your cancellation or requested change.
| Number of days/weeks before arrival date | Cancellation Rights |
| 7 days or less | If The Camp is operational, you will not be entitled to move your booking, receive any refund or credit for any cancellation. |
| More than 7 days but less than 10 weeks | You may cancel your booking and either: |
| (i) receive credit on your account for the full value of your booking to be used on a future booking with The Camp; or
(ii) move your booking to an alternative date. |
|
| 10 weeks or more | You are entitled to a full refund or may move your booking to an alternative date. |
- All credit issued to your account is valid for 12 months from the date it is Credit on your account cannot be used after this period unless agreed with The Wave in writing. We will not refund any balance remaining on your account at the expiry date.
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All requests to move bookings are subject to availability. A change of date or length of stay may result in a change in price. If the change results in a lower price:
i. If the change is requested less than 10 weeks in advance of your arrival date, you will be issued with credit equal to the difference in price.
ii. If the change is requested 10 weeks or more in advance of your arrival date, you will receive a refund equal to the difference in price.
If the change results in a higher price, you must pay the difference at the time the change is made. - If we cannot accommodate your change request: If we are not able to accommodate your requested change it will be treated as a cancellation.
- Separate policies apply to the cancellation of activities at The Wave.
- Details of which are provided in the booking terms and conditions for those activities.
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If we need to change or cancel your booking:
i. We reserve the right to cancel or change your booking due to (i) safety considerations or (ii) factors beyond our control. If we need to cancel your booking we shall use reasonable endeavours to notify you as soon as possible. If your booking is cancelled by us, we hope that you will support The Wave by accepting credit on your account or rescheduling your booking, but please contact the Customer Services Team if you wish to discuss a refund instead.
ii. In the event of adverse weather, your booking at The Camp will only be refunded if we notify you that The Camp is closed. You will not be entitled to a refund for your booking at The Camp if an activity at The Wave (including a surf session or lesson) is cancelled for any reason, including adverse weather conditions, if The Camp remains open.
iii. Payments made to debit or credit cards will be refunded to the same card used in the booking.
Separate policies apply to the cancellation of activities at The Wave, details of which are provided in the booking terms and conditions for those activities.