If we need to cancel your booking we will do everything we can to notify you as soon as possible. If your booking is cancelled by us, we hope that you will support The Wave by accepting or rescheduling your booking, but please contact the Customer Services Team if you wish to discuss a refund instead.
In the event of adverse weather, your booking at The Camp will only be refunded if we notify you that The Camp is closed. You will not be entitled to a refund for your booking at The Camp if an activity at The Wave (including a surf session or lesson) is cancelled for any reason, including adverse weather conditions, if The Camp remains open.